Visa recently announced a major new direction, betting its future growth on what it calls 'agentic commerce'.
Imagine your AI assistant not just finding the best flight deal, but also securely booking and paying for it on your behalf. That's the future Visa is building the plumbing for. The company believes this will drive growth in four key ways: making payments smoother to increase successful transactions, handling a massive number of smaller purchases, allowing agents to split payments across different stores for the best deals, and bringing more business-to-business (B2B) payments online. To make this a reality, Visa launched 'Intelligent Commerce Connect,' a unified platform for businesses to accept payments from these AI agents.
So, why is this happening now? It's because several crucial pieces of the puzzle have fallen into place. First, the underlying technology and security are maturing. Visa has partnered with security firms like Akamai to build a 'Trusted Agent Protocol,' ensuring that AI agents are legitimate and not fraudulent bots. This directly addresses the biggest risk in this new world.
Second, the entire industry is moving in this direction. Competitors like Mastercard and tech giants like Microsoft and PayPal are launching similar services. This competition validates the market and creates a sense of inevitability, turning it from a niche experiment into an industry-wide race. Third, governments are starting to provide regulatory clarity. Singapore, for example, has already released a governance framework for agentic AI, which helps reduce uncertainty for businesses looking to adopt the technology.
This shift perfectly accelerates a trend Visa was already seeing: fewer large purchases and many more small ones. Agentic commerce, with AI handling countless micro-transactions, will pour fuel on this fire. This not only increases transaction volume but also boosts revenue from Value-Added Services (VAS) like security and data analytics. Ultimately, Visa's vision is credible because the foundations—technology, security, competition, and policy—are now solidifying, turning a futuristic concept into a concrete business strategy.
- Agentic Commerce: A system where AI-powered software agents act autonomously on behalf of a user to conduct commercial activities, such as purchasing goods and services.
- Value-Added Services (VAS): Services offered by payment networks beyond basic transaction processing. These can include fraud prevention, data analytics, and loyalty program management.
- Trusted Agent Protocol (TAP): A set of rules and standards developed by Visa to verify the identity and security of AI agents, ensuring they can be trusted to make payments.
